Dubai Comfort / Support
A little help,
whenever you need it.
Questions about the app, a place that needs updating or a lovely discovery to share? You’re in the right place.
Write to us
Hello, Dubai Comfort.
dubaicomfort.app@gmail.comFor an app problem, tell us your iPhone model, iOS version, app version and what happened. A screenshot can help; please hide any private information first.
Your email app opens so you can review and send your message. You can also copy the address into the email service you use.
Good to know
A few common questions.
How do I send a suggestion or visit note?
In the app, choose Suggest a place or Leave a visit note. Complete your note and choose Continue in email. Review the message in your email app, then tap Send there.
Dubai Comfort saves a copy under Community. Saving a draft does not send it, and the app cannot confirm email delivery. If email does not open, set up an email app or write directly to dubaicomfort.app@gmail.com.
Where are my favourites and plans saved?
Saved places, workshops, customised plans and contribution drafts are stored on your device. There is no Dubai Comfort account or sync between devices in this version.
You can remove favourites and edit or delete plans in the app. Deleting the app removes its local data; device backups may retain copies. Offloading an iPhone app can keep its data, so it is different from deleting it. Be careful before reinstalling if you want to keep your saved items.
Are events, prices and opening times live?
The current version includes a curated catalogue of places, programmes and selected events. It is not a live availability service. Check the venue or organiser links before making plans: sessions, prices, opening times and booking conditions can change.
How do bookings and tickets work?
Venue, ticket and reservation links open the provider’s website. You book and pay directly with that provider. Contact them for ticket changes, cancellations, refunds and accessibility arrangements.
Is every place quiet or suitable for children?
Our selections are ideas for a gentler day, not a guarantee of quiet, accessibility or child safety. The atmosphere can change with the time of day and events. Check age limits, supervision requirements and facilities with the venue before visiting.
How can I report a closed venue or incorrect information?
Email us the place or event name, the detail that needs changing and, if possible, an official source link. We’ll review it for a future update. Suggestions are reviewed by the team and are not published automatically.
Send a correctionHow do I report a problem during TestFlight testing?
You can send feedback through TestFlight or email our team. Include the steps that caused the problem and the app version. Please avoid sending passwords, payment details or private information about other people.
Can I ask about my personal information?
Yes. Email us to ask about access, correction or deletion of messages you have sent to our team. Data kept only inside the app on your phone is not accessible to us. Read our privacy policy for more details.
A little local knowledge.
For discoveries and app news, find us on Instagram at @dubaicomfort.app. For help with a specific issue, email is the best place to reach us.